Track your order
Enter your tracking number below and you will get the carrier's live status. If you do not have a number yet, keep reading — the answer is probably here.

Where is my tracking number?
In the shipping confirmation email, not the order confirmation. The order confirmation arrives within a minute of checkout and only means we took the order. The shipping confirmation arrives when the parcel physically moves, and that is the one with the link. If it is not in your inbox, look in spam and in the promotions tab.

Your timeline

Orders leave the warehouse within 1 to 2 business days. Delivery to the US takes 10 to 16 days, with tracking from the moment the parcel moves. Everything in one order ships in one parcel.

Order placed — you get a confirmation email immediately.
Packed — 1 to 2 business days. Nothing to track yet.
In transit — tracking goes live. This is the longest stretch.
Out for delivery — same day arrival.

Tracking has not updated in days
Usually normal. Scans happen when a parcel changes hands, not continuously, so a gap of 3 to 5 days — set this from your carrier's real behavior] between one scan and the next is routine, especially between an export scan and the first scan in the destination country. Write to us if the gap is longer than that, or if the whole delivery window has passed.

It says delivered and it is not here
Three things, in order. Ask anyone else at the address. Look wherever a carrier could reasonably leave a small parcel — porch, mailbox, behind a gate, with a neighbor. Then wait 24 hours, because carriers sometimes scan a parcel as delivered the evening before it actually arrives.

If it is still missing after that, email us. We open the claim with the carrier ourselves — you do not have to deal with them.